The procedure differs slightly depending on whether you bought your brick 
from the LEGO company (e.g., a LEGO retail store or lego.com) or from LEGO 
Education.

If you have a LEGO Education brick, you follow the instructions below.  You 
ship it to them and they ship you a new one very quickly (the whole 
turnaround takes a week or so).

If you bought a retail brick, you still call the number below!  It turns out 
that LEGO Education handles the retail replacement for the retail arm, but 
the procedures are different.  They send you a prepaid mailer and go ahead 
and ship you a new brick - from Denmark.  Yes, it takes a couple of weeks to 
get the new brick but you can hold on to the old one until it comes in and 
then you can send the old one to them in the mailer provided.

So LEGO Education is faster but you pay outgoing postage and have no brick 
for a week or so, while with LEGO retail you pay no postage, you get to keep 
your (potentially partially functioning) brick while waiting, but you have 
to wait longer.

<Spoken as one who has done this a half-dozen times already!>

Stuart

-----Original Message----- 
From: Charles Aldridge
Sent: Monday, October 17, 2011 8:59 PM
To: [log in to unmask]
Subject: Re: [VADCFLL-L] robot screen

I had this problem last week and Nick Swayne gave me some excellent advice.
LEGO will replace your faulty NXT at no cost because the display issue is a
known problem.  You may have a problem b/c you attempted to repair the unit
but you can always ask.  Below is the number I telephoned.  The
representative told me to write a brief note explaining that the display was
intermittent and include my return shipping address.  He gave me the address
below to ship my NXT.  I asked if any kind of RMA (return merchandize
authorization) number was required and he said no--just include the note
about the display and the problems I've encountered.

For assistance in English:  Customer Service: 1-800-838-9647 8am to 10pm EST
Monday - Friday and 10am to 6pm EST Saturday and Sunday.

LEGO Education Technical Support

1003 East Adams Street

Pittsburgh, Kansas  66762



Charlie Aldridge



----- Original Message ----- 
From: "Edie Huffman" <[log in to unmask]>
To: <[log in to unmask]>
Sent: Monday, October 17, 2011 7:59 PM
Subject: [VADCFLL-L] robot screen


> We are having a lot of problems with our robot screen. My husband keeps
> soldering it and looked at the youtube fixes, but it keeps breaking. How 
> do
> we get a new robot?
>
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