To follow-up, LEGO Mindstorms tech support (1-*877*-680-2800) is replacing
the brick, shipping today, with 3 days estimated delivery.  The tech said
that they have replaced very few EV3 bricks and this was only the second
EV3 with a screen failure.

Big thanks to Phil Smith and Nick Swayne!


On Thu, Oct 31, 2013 at 5:43 AM, Swayne, Nick - swaynedd
<[log in to unmask]>wrote:

>  Contact Lego education. They are very good about replacing defective
> equipment.
>
> Sent from my iPad
>
> On Oct 30, 2013, at 10:17 PM, "Jeff Beima" <[log in to unmask]> wrote:
>
>   I love your question!  You're right, I really don't know.  I've reset
> before so I'm pretty sure I got it.  When it finishes the series of beeps,
> it is done with the first step and when it gives the startup tune, it is
> done with the second step.
>
> Everything but the screen seems to be functioning normally.  It can still
> run programs from the buttons (need a good memory for this too!).  It can
> still download run programs via USB.  Unfortunately, my memory's not good
> enough to get through the Bluetooth menus to enable connection to the
> laptop.
>
> I'm afraid to reload firmware.  I believe it will delete all downloaded
> programs and the known Bluetooth connections.  Sounds painful!
>
> I didn't think EV3 robots were available because they were back ordered
> until mid-November.  But worth a try.
>
> Thanks for the response!
>
> Jeff
> On Oct 30, 2013 9:59 PM, "Phil Smith III" <[log in to unmask]> wrote:
>
>>  Disclaimer: I’ve never touched an EV3. So these are general hardware
>> troubleshooting suggestions.****
>>
>> ** **
>>
>> Dumb question, but: if the screen is already blank, how do you know that
>> you pressed back-center-left long enough?****
>>
>> ** **
>>
>> Does the EV3 do anything? I.e., are there programs on it that can be run?
>> Or perhaps you’ve convinced yourself that you’ve reset it because it no
>> longer does so? Did it function **at all** once it started misbehaving?**
>> **
>>
>> ** **
>>
>> Can you reload firmware? Again, I’ve never touched on, so I don’t know
>> what that entails.****
>>
>> ** **
>>
>> Just brain (mind?) storming…****
>>
>> ** **
>>
>> Amazon is still open: assuming they’re available, you might order one
>> overnighted. Worst case, you’re out $3.99 for overnight + return shipping,
>> but with the tournament fast approaching, it would be a cheap investment as
>> insurance… (or maybe you can buy one locally, I don’t know; I wouldn’t wait
>> to find out, though, myself).****
>>
>> -- ****
>>
>> Phil Smith III****
>>
>> ** **
>>
>> Coach, The Capital Girls (retired)****
>>
>> Team 1900 (2002)****
>>
>> Team 2497 (2003)****
>>
>> Team 2355 (2004)****
>>
>> Team 1945 (2005)****
>>
>> ** **
>>
>> *From:* First Lego League in Virginia and DC [mailto:
>> [log in to unmask]] *On Behalf Of *Jeff Beima
>> *Sent:* Wednesday, October 30, 2013 8:44 PM
>> *To:* [log in to unmask]
>> *Subject:* [VADCFLL-L] EV3 screen not functioning****
>>
>> ** **
>>
>> The screen on my team's EV3 is not functioning at all - completely
>> blank.  Tried power cycling, removing battery, and resetting (per User
>> Guide: press back-center-left until screen goes blank, release back until
>> "Starting", release center-left).  Mindstorms customer service is closed
>> but my kids are still awake!  ****
>>
>> Anybody have any ideas?****
>>
>> Jeff Beima
>> Coach, Terra-Techno Tigers, FLL #9403****
>>  ------------------------------
>>
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