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November 2013

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Subject:
From:
Jeff Beima <[log in to unmask]>
Reply To:
Jeff Beima <[log in to unmask]>
Date:
Thu, 14 Nov 2013 15:49:35 -0500
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I very much agree with Nick Swayne -- call Mindstorms tech support:

MINDSTORMS technical support, 1-877-680-2800, Monday through Friday, 8:30
am to 6:30 pm EST

We had the screen failure (see my panicked forum entries from two weeks
ago) and they sent a replacement -- no hassle and it shipped the same day.
They estimated that it would be 3 days but it turned out to be 4 business
days (shipped from Kansas to Virginia).  I was very happy with the process
and the results.

The support tech said they have had relatively few calls about the EV3 and
seemed genuinely surprised I was having an issue with such new hardware.

Jeff

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