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October 2011

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Sender:
First Lego League in Virginia and DC <[log in to unmask]>
Date:
Mon, 17 Oct 2011 20:59:57 -0400
Reply-To:
Charles Aldridge <[log in to unmask]>
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From:
Charles Aldridge <[log in to unmask]>
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To: Edie Huffman <[log in to unmask]>
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I had this problem last week and Nick Swayne gave me some excellent advice. 
LEGO will replace your faulty NXT at no cost because the display issue is a 
known problem.  You may have a problem b/c you attempted to repair the unit 
but you can always ask.  Below is the number I telephoned.  The 
representative told me to write a brief note explaining that the display was 
intermittent and include my return shipping address.  He gave me the address 
below to ship my NXT.  I asked if any kind of RMA (return merchandize 
authorization) number was required and he said no--just include the note 
about the display and the problems I've encountered.

For assistance in English:  Customer Service: 1-800-838-9647 8am to 10pm EST 
Monday - Friday and 10am to 6pm EST Saturday and Sunday.

LEGO Education Technical Support

1003 East Adams Street

Pittsburgh, Kansas  66762



Charlie Aldridge



----- Original Message ----- 
From: "Edie Huffman" <[log in to unmask]>
To: <[log in to unmask]>
Sent: Monday, October 17, 2011 7:59 PM
Subject: [VADCFLL-L] robot screen


> We are having a lot of problems with our robot screen. My husband keeps
> soldering it and looked at the youtube fixes, but it keeps breaking. How 
> do
> we get a new robot?
>
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