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November 2009

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From:
Sherene Silverberg <[log in to unmask]>
Reply To:
Sherene Silverberg <[log in to unmask]>
Date:
Tue, 3 Nov 2009 14:37:55 -0500
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Lee Hilt kindly sent me a picture that showed us how to find the reset  
button. My son depressed the button (I was unable to see it with my
old eyes) and now the brick refuses to switch on or to stop clicking
so we can't reload the drivers.

I have to say that I went into this FLL League with great excitement.
I am now totally turned off by the entire experience. Buggy
equipment, buggy programs, drivers download pages hidden so well that
unless you are given the exact page, even Google's spiders struggle to
find it.

I have received 6 emails in the half an hour since I sent my original
email. All these people are experiencing the self same problems as we
are experiencing with the programs that run, not resembling the
programs that were downloaded.

This is the most appalling situation I have ever experienced. Lego
needs to get their act together and sell equipment that works. Driver
and firmware updates should be easily found. This is an exceedingly
expensive exercise and for this money, I expect far better service and
equipment.

My team has spent more work trying to fix Lego issues than they have
on developing their programs. It is most frustrating for my team to
write a program, have it run perfectly 3 times and then on the 4th
time have to execute a program that does not resemble the one that ran
perfectly 3 times prior.

Now we have a dead brick just because we attempted to reset it.

Just in case you haven't realized it yet, I am fuming.

Sherene

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