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October 2011

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Subject:
From:
Charles Aldridge <[log in to unmask]>
Reply To:
Charles Aldridge <[log in to unmask]>
Date:
Mon, 17 Oct 2011 22:05:25 -0400
Content-Type:
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I actually had 2 bad bricks-one educational and one retail.  The tech 
support representative started to give me the prepaid instructions and then
said to just send them both to Kansas. LEGO tech support appears to be
flexible so it wouldn't hurt to explore options. Of course it was just last
week so I haven't actually received any replacements yet. ~Charlie

----- Original Message -----
From: "Stuart & Lori Roll" <[log in to unmask]>
To: <[log in to unmask]>
Sent: Monday, October 17, 2011 9:31 PM
Subject: Re: [VADCFLL-L] robot screen


> The procedure differs slightly depending on whether you bought your brick
> from the LEGO company (e.g., a LEGO retail store or lego.com) or from LEGO
> Education.
>
> If you have a LEGO Education brick, you follow the instructions below.
> You ship it to them and they ship you a new one very quickly (the whole
> turnaround takes a week or so).
>
> If you bought a retail brick, you still call the number below! It turns
> out that LEGO Education handles the retail replacement for the retail arm,
> but the procedures are different. They send you a prepaid mailer and go
> ahead and ship you a new brick - from Denmark. Yes, it takes a couple of
> weeks to get the new brick but you can hold on to the old one until it
> comes in and then you can send the old one to them in the mailer provided.
>
> So LEGO Education is faster but you pay outgoing postage and have no brick
> for a week or so, while with LEGO retail you pay no postage, you get to
> keep your (potentially partially functioning) brick while waiting, but you
> have to wait longer.
>
> <Spoken as one who has done this a half-dozen times already!>
>
> Stuart
>
> -----Original Message-----
> From: Charles Aldridge
> Sent: Monday, October 17, 2011 8:59 PM
> To: [log in to unmask]
> Subject: Re: [VADCFLL-L] robot screen
>
> I had this problem last week and Nick Swayne gave me some excellent
> advice.
> LEGO will replace your faulty NXT at no cost because the display issue is
> a
> known problem. You may have a problem b/c you attempted to repair the
> unit
> but you can always ask. Below is the number I telephoned. The
> representative told me to write a brief note explaining that the display
> was
> intermittent and include my return shipping address. He gave me the
> address
> below to ship my NXT. I asked if any kind of RMA (return merchandize
> authorization) number was required and he said no--just include the note
> about the display and the problems I've encountered.
>
> For assistance in English: Customer Service: 1-800-838-9647 8am to 10pm
> EST
> Monday - Friday and 10am to 6pm EST Saturday and Sunday.
>
> LEGO Education Technical Support
>
> 1003 East Adams Street
>
> Pittsburgh, Kansas 66762
>
>
>
> Charlie Aldridge
>
>
>
> ----- Original Message -----
> From: "Edie Huffman" <[log in to unmask]>
> To: <[log in to unmask]>
> Sent: Monday, October 17, 2011 7:59 PM
> Subject: [VADCFLL-L] robot screen
>
>
>> We are having a lot of problems with our robot screen. My husband keeps
>> soldering it and looked at the youtube fixes, but it keeps breaking. How
>> do
>> we get a new robot?
>>
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