It is a PC computer. I will check the patch as well this evening. Katherine On 10/13/2012 7:04 AM, Swayne, Dominic - swaynedd wrote: > Katherine, > > You don't mention if you're using a Mac or PC based computer. There > is a known problem with Mac that I can help you with. The same > process may work with the PC, but I haven't tested it. > > Can you post details about your device? > > Sent from my iPad > > On Oct 12, 2012, at 11:18 PM, "Katherine Green" > <[log in to unmask] <mailto:[log in to unmask]>> wrote: > >> all >> My NXT 2.1 software all of a sudden won't open on the computer. It >> tells me "a required file is broken" and gives me an error code 1003. >> I have uninstalled and then re-installed the software and it still >> won't open up. Any thoughts? >> Thanks >> Katherine Green >> Rookie Coach - Phoenix >> ------------------------------------------------------------------------ >> To UNSUBSCRIBE or CHANGE your settings, please visit >> https://listserv.jmu.edu/archives/vadcfll-l.html >> <https://listserv.jmu.edu/archives/vadcfll-l.html> and select "Join >> or leave the list". >> VADCFLL administrative announcements are sent via >> VADCFLL-ANNOUNCEMENTS-L. Visit >> https://listserv.jmu.edu/archives/vadcfll-announcements-l.html to >> subscribe. -- To UNSUBSCRIBE or CHANGE your settings, please visit https://listserv.jmu.edu/archives/vadcfll-l.html and select "Join or leave the list". -- VADCFLL administrative announcements are sent via VADCFLL-ANNOUNCEMENTS-L. Visit https://listserv.jmu.edu/archives/vadcfll-ANNOUNCEMENTS-l.html to subscribe.