Hi Anna,
It's hard to know what might be your problem, not being there to see what you are trying to do.  However, I have been so impressed with the LEGO Education technical support people over the years.  They are amazing and so helpful, and I always get a real live person right away, every time I call.  They have talked me through different things, and have always fixed the problem, even if it meant sending me a new part.  I would not hesitate to call them!

1-866-349-5346

Hope you figure out the problem!
best,
Sonya Shaver
FLL coach



On Mon, Oct 14, 2013 at 3:09 PM, Anna DeLong <[log in to unmask]> wrote:
New coach, HELP, color sensor is not working for our team. We've tried
resetting, restarting, disconnecting, still not working for us. At this point
unsure of which one of us is defective :D



Working with the EV3.



Anna/Aimee

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