I had a similar issue with model #2. When you initially call, they'll direct you to the coaches handbook and a site that tells you how to request missing pieces. You need to press the issue, making sure they know that it's an entire bag. After a little discussion, I was forwarded to a gentleman in customer service that asked me questions about the bags that I had. He was able to identify the missing bag and sent it to me. The only negative that I have is that they used SLOW shipping. It took well over a week for the parts to arrive. My $0.02 On Mon, Sep 1, 2014 at 4:57 PM, Swayne, Nick - swaynedd <[log in to unmask]> wrote: > Contact Lego Education - they will respond quickly with any missing parts. > > Their contact info is on their website at www.legoeducation.us > > Nick > > -----Original Message----- > From: First Lego League in Virginia and DC [mailto: > [log in to unmask]] On Behalf Of SUBSCRIBE VADCFLL-L Anonymous > Sent: Monday, September 1, 2014 4:23 PM > To: [log in to unmask] > Subject: [VADCFLL-L] Missing Bag #6 > > Hi, > > How many bag #6 were there for 2014 field kit? We got only 2 bags numbered > #6 but the instructions says we need to use three bags marked #6. We used > one of the unmarked bag to complete the mission but still we find several > pieces missing for that mission. Any help is greatly appreciated. > > Thanks > > -- To UNSUBSCRIBE or CHANGE your settings, please visit > https://listserv.jmu.edu/archives/vadcfll-l.html and select "Join or > leave the list". > > -- VADCFLL administrative announcements are sent via > VADCFLL-ANNOUNCEMENTS-L. Visit > https://listserv.jmu.edu/archives/vadcfll-ANNOUNCEMENTS-l.html to > subscribe. > > -- To UNSUBSCRIBE or CHANGE your settings, please visit > https://listserv.jmu.edu/archives/vadcfll-l.html and select "Join or > leave the list". > > -- VADCFLL administrative announcements are sent via > VADCFLL-ANNOUNCEMENTS-L. Visit > https://listserv.jmu.edu/archives/vadcfll-ANNOUNCEMENTS-l.html to > subscribe. > -- To UNSUBSCRIBE or CHANGE your settings, please visit https://listserv.jmu.edu/archives/vadcfll-l.html and select "Join or leave the list". -- VADCFLL administrative announcements are sent via VADCFLL-ANNOUNCEMENTS-L. Visit https://listserv.jmu.edu/archives/vadcfll-ANNOUNCEMENTS-l.html to subscribe.