Ruchir/Skip, I asked FIRST to help figure out the issue. Here's the response: --------- This is a technical glitch that occurs when people have multiple accounts in our system - same social security number, but different names, email addresses, etc. For Skip - it looks like he has 2 accounts with different names and email addresses, but I'm not entirely sure because I don't know what his legal name is. For Ruchir - it looks like he has 2 accounts with the same name, but 2 different email addresses. It's best to have them email the address listed: [log in to unmask]<mailto:[log in to unmask]> and they will merge their accounts, which should resolve the problem. That sounds reasonable to me - can you check and confirm the issue (multiple accounts) and confirm if that's the case from your perspective? Thanks, Nick From: Swayne, Nick - swaynedd Sent: Thursday, September 1, 2016 9:39 AM To: Ruchir Ghosh <[log in to unmask]>; [log in to unmask] Subject: Re: [VADCFLL-L] Getting Error while registering my Child in STIMS Ruchir, That's the national registration system in New Hampshire. They have a really good support group - I would recommend contacting them at the e-mail address provided. Everything locally in the region is done through "@vadcfll.org" Nick From: "[log in to unmask]<mailto:[log in to unmask]>" <[log in to unmask]<mailto:[log in to unmask]>> on behalf of Ruchir Ghosh <[log in to unmask]<mailto:[log in to unmask]>> Reply-To: Ruchir Ghosh <[log in to unmask]<mailto:[log in to unmask]>> Date: Thursday, September 1, 2016 at 9:36 AM To: vadcfll <[log in to unmask]<mailto:[log in to unmask]>> Subject: [VADCFLL-L] Getting Error while registering my Child in STIMS Hi I cannot register my child for FLL 2016 in STIMS (Student Team Information Member System). I am getting the following error: An unexpected error has occurred and has been logged. If the issue persists please contact support for assistance at [log in to unmask]<mailto:[log in to unmask]>. This has been going on since yesterday. Does anyone having similar issues? Please advise of a workaround if there is one available. Best Ruchir ________________________________ To UNSUBSCRIBE or CHANGE your settings, please visit https://listserv.jmu.edu/archives/vadcfll-l.html and select "Join or leave the list". VADCFLL administrative announcements are sent via VADCFLL-ANNOUNCEMENTS-L. Visit https://listserv.jmu.edu/archives/vadcfll-announcements-l.html to subscribe. -- To UNSUBSCRIBE or CHANGE your settings, please visit https://listserv.jmu.edu/archives/vadcfll-l.html and select "Join or leave the list". -- VADCFLL administrative announcements are sent via VADCFLL-ANNOUNCEMENTS-L. Visit https://listserv.jmu.edu/archives/vadcfll-ANNOUNCEMENTS-l.html to subscribe.