Sreeram, I would uninstall the software completely and re-install it. It happened to me on a Mac and that fixed the problem. Thanks much -Jay > On Nov 10, 2016, at 11:09 AM, Sreeram Venkataraman <[log in to unmask]> wrote: > > My EV3 software is not launching .. hangs on the splash screen. I have a new laptop which is running Windows 7 enterprise-SP1. > > I did update the Silverlight version to the latest and made sure it is enabled. > > > Any other pointers? .. > > Thanks in advance. > > -- To UNSUBSCRIBE or CHANGE your settings, please visit https://listserv.jmu.edu/archives/vadcfll-l.html and select "Join or leave the list". > > -- VADCFLL administrative announcements are sent via VADCFLL-ANNOUNCEMENTS-L. Visit https://listserv.jmu.edu/archives/vadcfll-ANNOUNCEMENTS-l.html to subscribe. -- To UNSUBSCRIBE or CHANGE your settings, please visit https://listserv.jmu.edu/archives/vadcfll-l.html and select "Join or leave the list". -- VADCFLL administrative announcements are sent via VADCFLL-ANNOUNCEMENTS-L. Visit https://listserv.jmu.edu/archives/vadcfll-ANNOUNCEMENTS-l.html to subscribe.