We ended up with some missing pieces, too. I e-mailed FLL support and below is a copy of their response:
You can request replacement pieces for your Field Setup Kit from www.lego.com. Scroll down to the bottom of that web page and click Customer Service. Follow the prompts to request replacements, and enter set 9696 when asked for the set #. You can also request replacements by phone by checking out page 115 of your Coaches’ Handbook.
From: First Lego League in Virginia and DC [mailto:[log in to unmask]] On Behalf Of Jagmeet Dhaliwal
Sent: Tuesday, October 05, 2010 9:16 PM
To: [log in to unmask]
Subject: [VADCFLL-L] Part missing from Body Forward Lego Pieces
We have one wire missing for the heart from Lego pieces for Body Forward.
Could somebody tell how can we get it.
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