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I had a similar issue with model #2.  When you initially call, they'll
direct you to the coaches handbook and a site that tells you how to request
missing pieces.  You need to press the issue, making sure they know that
it's an entire bag.
  After a little discussion, I was forwarded to a gentleman in customer
service that asked me questions about the bags that I had.  He was able to
identify the missing bag and sent it to me.  The only negative that I have
is that they used SLOW shipping.  It took well over a week for the parts to
arrive.

My $0.02



On Mon, Sep 1, 2014 at 4:57 PM, Swayne, Nick - swaynedd <[log in to unmask]>
wrote:

> Contact Lego Education - they will respond quickly with any missing parts.
>
> Their contact info is on their website at www.legoeducation.us
>
> Nick
>
> -----Original Message-----
> From: First Lego League in Virginia and DC [mailto:
> [log in to unmask]] On Behalf Of SUBSCRIBE VADCFLL-L Anonymous
> Sent: Monday, September 1, 2014 4:23 PM
> To: [log in to unmask]
> Subject: [VADCFLL-L] Missing Bag #6
>
> Hi,
>
> How many bag #6 were there for 2014 field kit? We got only 2 bags numbered
> #6 but the instructions says we need to use three bags marked #6. We used
> one of the unmarked bag to complete the mission but still we find several
> pieces missing for that mission. Any help is greatly appreciated.
>
> Thanks
>
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