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Thanks All, I just called the lego eduction and asked for replacement for bag #6

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Date: Mon, 1 Sep 2014 23:40:51 +0000
From: [log in to unmask]
Subject: Re: [VADCFLL-L] Missing Bag #6
To: [log in to unmask]




I received 3 number-6 bags (one of them very small) and two number 9s.
Are you sure you didn't place a number 6 as number 9? Just checking...
 
Paco Ruvalcaba
Hybrid Geckos
 
Date: Mon, 1 Sep 2014 19:21:30 -0400
From: [log in to unmask]
Subject: Re: [VADCFLL-L] Missing Bag #6
To: [log in to unmask]

I had a similar issue with model #2.  When you initially call, they'll direct you to the coaches handbook and a site that tells you how to request missing pieces.  You need to press the issue, making sure they know that it's an entire bag.  

  After a little discussion, I was forwarded to a gentleman in customer service that asked me questions about the bags that I had.  He was able to identify the missing bag and sent it to me.  The only negative that I have is that they used SLOW shipping.  It took well over a week for the parts to arrive.


My $0.02


On Mon, Sep 1, 2014 at 4:57 PM, Swayne, Nick - swaynedd <[log in to unmask]> wrote:


Contact Lego Education - they will respond quickly with any missing parts.



Their contact info is on their website at www.legoeducation.us



Nick



-----Original Message-----

From: First Lego League in Virginia and DC [mailto:[log in to unmask]] On Behalf Of SUBSCRIBE VADCFLL-L Anonymous

Sent: Monday, September 1, 2014 4:23 PM

To: [log in to unmask]

Subject: [VADCFLL-L] Missing Bag #6



Hi,



How many bag #6 were there for 2014 field kit? We got only 2 bags numbered

#6 but the instructions says we need to use three bags marked #6. We used one of the unmarked bag to complete the mission but still we find several pieces missing for that mission. Any help is greatly appreciated.



Thanks



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