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Sreeram,

I would uninstall the software completely and re-install it. It happened to me on a Mac and that fixed the problem.

Thanks much

-Jay

> On Nov 10, 2016, at 11:09 AM, Sreeram Venkataraman <[log in to unmask]> wrote:
> 
> My EV3 software is not launching .. hangs on the splash screen. I have a new laptop which is running Windows 7 enterprise-SP1. 
> 
> I did update the Silverlight version to the latest and made sure it is enabled. 
> 
> 
> Any other pointers? .. 
> 
> Thanks in advance. 
> 
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