If you use Windows and are being prompted for DUO and after signing in you receive a message that your account can't be found this tip is for you.  This also applies to shared email accounts.

When you are prompted with the Microsoft Sign in window (see attached screenshot), click the link at the bottom to sign in with another account.  For the user field, delete jmuad\your-username and replace it with your email address.

Please contact the HelpDesk at 568-3555 or email me at [log in to unmask]<mailto:[log in to unmask]> if you need assistance.

John

John Vaughan
Data Management Specialist
James Madison University

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