Sreeram,
I would uninstall the software completely and re-install it. It happened to me on a Mac and that fixed the problem.
Thanks much
-Jay
> On Nov 10, 2016, at 11:09 AM, Sreeram Venkataraman <[log in to unmask]> wrote:
>
> My EV3 software is not launching .. hangs on the splash screen. I have a new laptop which is running Windows 7 enterprise-SP1.
>
> I did update the Silverlight version to the latest and made sure it is enabled.
>
>
> Any other pointers? ..
>
> Thanks in advance.
>
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