Katherine,
You don't mention if you're using a Mac or PC based computer. There is a known problem with Mac that I can help you with. The same process may work with the PC, but I haven't tested it.
Can you post details about your device?
Sent from my iPad
On Oct 12, 2012, at 11:18 PM, "Katherine Green" <[log in to unmask]<mailto:[log in to unmask]>> wrote:
all
My NXT 2.1 software all of a sudden won't open on the computer. It tells me "a required file is broken" and gives me an error code 1003. I have uninstalled and then re-installed the software and it still won't open up. Any thoughts?
Thanks
Katherine Green
Rookie Coach - Phoenix
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